Terms of service.

01 Acceptance of terms

By creating an account, installing our software, executing an order form, or otherwise accessing the Services, you represent that you have the authority to bind your organisation (if applicable) and that you agree to these Terms. If you do not agree, you must not use the Services.

Where you and NetraInno HyperDrive have signed a separate written agreement covering the Services (such as a Master Subscription Agreement or Enterprise Order Form), the terms of that agreement take precedence over any conflicting term below.

02 Use of the services

Subject to these Terms and payment of the applicable fees, we grant you a non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes during the subscription period.

The Services include software as a service offerings, downloadable software components, on-premise deployable modules, professional services, and documentation. Specific features, capacities, and service levels are described in your order form or the applicable product documentation.

03 Accounts & access

You are responsible for maintaining the confidentiality of credentials, enabling multi-factor authentication where offered, and for all activity conducted under your account. Notify us immediately at security@netrainno.ai if you suspect unauthorised access.

You may not share login credentials, create accounts by automated means, or impersonate another person or organisation.

04 Customer content

"Customer Content" means any data, text, files, requirements, logs, models, or other materials you upload, submit, or generate through the Services. You retain all rights, title, and interest in Customer Content. You grant us a limited, worldwide, royalty-free licence to host, process, transmit, display, and modify Customer Content solely to the extent necessary to provide and improve the Services for you.

You are solely responsible for Customer Content, for the accuracy and legality of your data, and for having all rights necessary to submit it to the Services.

We do not use Customer Content to train foundation models unless you have explicitly opted in through a signed data sharing addendum.

05 AI output & responsibility

Our AI tools generate output — such as test cases, code, E/E architectures, and diagnostics — based on your inputs and the models' training. AI output is probabilistic and may contain errors, omissions, or content that is not suitable for your specific use case.

To the extent permitted by law, you own the output generated for you by the Services, subject to (a) your compliance with these Terms, (b) any third-party rights in underlying training data or referenced material, and (c) our right to use aggregated, de-identified telemetry to operate and improve the Services.

06 AI model providers (OpenAI, Anthropic)

To deliver our AI tooling suite, we integrate with large language models and multimodal foundation models operated by OpenAI and Anthropic. By using the AI features of the Services, you acknowledge and agree to the following:

Named sub-processors

• OpenAI, L.L.C. — accessed via the OpenAI API platform and, where required, via Microsoft Azure OpenAI endpoints. Governed by the OpenAI Business Terms and OpenAI Data Processing Addendum.
• Anthropic PBC — accessed via the Anthropic API and, where required, via AWS Bedrock or Google Cloud Vertex AI endpoints. Governed by the Anthropic Commercial Terms of Service and Anthropic Data Processing Addendum.

What is transmitted

When you invoke an AI feature, we transmit your prompt content, any files or context you attach, and operational metadata (model, token counts, request identifiers) to the selected provider. The provider returns a response which we deliver back to you and optionally store within your workspace for reproducibility.

No training on your data

Under both provider's commercial API terms, your inputs and outputs are not used to train their foundation models. Providers retain data only for a limited operational / abuse-monitoring window before deletion, and we support Zero Data Retention (ZDR) routing where offered.

Model changes & deprecation

AI models are released, updated, and deprecated by their providers on independent schedules. We may update, substitute, or retire the underlying model used to power a feature without prior notice where the change improves safety, accuracy, or availability. Material changes to default model behaviour will be announced through our release notes.

Customer controls

• Provider pinning: enterprise workspaces may be pinned to a single provider and deployment region.
• Bring Your Own Key (BYOK): supply your own OpenAI / Anthropic / Azure / Bedrock key; your provider relationship governs billing and retention.
• AI features off: workspace admins may disable AI features entirely; non-AI features remain available.

07 Regulatory & government compliance

Our Services are used by automotive OEMs, tier-1 suppliers, and engineering teams operating in safety-critical and regulated environments. You agree to use the Services only in ways that comply with the laws and regulations applicable to you, including those listed below.

AI & automotive regulation

• EU AI Act (Regulation 2024/1689): the Services may be deployed as components of high-risk AI systems. You remain the "deployer" and, where applicable, "provider" of any AI system placed on the EU market. You are responsible for conformity assessment, technical documentation, post-market monitoring, and incident reporting under the Act.
• UNECE R155 (Cybersecurity) & R156 (Software Update): our tooling supports, but does not replace, your CSMS/SUMS processes. You remain responsible for type-approval artefacts.
• ISO 26262 (functional safety) & ISO 21448 (SOTIF): AI-assisted outputs from our Services are engineering aids. Tool qualification (ISO 26262-8 §11) and confidence from use assessments are the customer's responsibility.
• ASPICE (Automotive SPICE): our requirement-to-test generator (NetraReq) and log analyser (Netrayzer) emit artefacts intended to support SWE.1–SWE.6 processes. Independent assessor review is required before compliance claims.
• US NHTSA, India CMVR/AIS, China GB standards, Japan MLIT: equivalent national homologation, safety, and cybersecurity rules apply to your vehicle program.

Data protection law

• GDPR (EU 2016/679) and UK GDPR.
• US state privacy laws (including CCPA/CPRA, VCDPA, CPA and equivalents).
• India Digital Personal Data Protection Act, 2023.
• Japan APPI, Singapore PDPA, Brazil LGPD, Canada PIPEDA, Australia Privacy Act.

A Data Processing Addendum incorporating the EU Standard Contractual Clauses, the UK International Data Transfer Addendum, and equivalent safeguards is available to all customers on request.

Export control & sanctions

• US Export Administration Regulations (EAR) and Office of Foreign Assets Control (OFAC) sanctions.
• EU Dual-Use Regulation (2021/821) and EU restrictive measures.
• UK Export Control Order 2008 and UK sanctions regimes.

You may not access or use the Services from an embargoed jurisdiction, as a sanctioned party, or for any end-use prohibited under these regimes — including the development of weapons of mass destruction, autonomous lethal weapons, or systems designed for mass-surveillance or human-rights-abusive purposes.

Government & law enforcement requests

We respond to lawful government, regulatory, and law-enforcement requests only when supported by a valid legal instrument and narrowly scoped to the responsive data. Where permitted, we notify the affected customer before disclosure. Our full process is described in the Privacy Policy §11.

Prohibited high-risk uses

Regardless of any other provision, you must not use the Services (or AI outputs generated through them) to:

• Make a fully automated safety-critical decision affecting human life or limb without competent human oversight.
• Evade vehicle emissions, safety, cybersecurity, or type-approval testing.
• Develop or operate systems that conduct real-time biometric categorisation or social scoring in ways prohibited under the EU AI Act.
• Circumvent the acceptable-use policies of OpenAI or Anthropic referenced in §06.

08 Fees & payment

Fees, billing cycles, and payment terms are set out in your order form or on the pricing page of the relevant product. Unless otherwise agreed:

• Subscription fees are invoiced in advance and non-refundable, except as required by law.
• Overage and usage-based charges are invoiced in arrears based on our metered telemetry.
• Undisputed invoices are due within 30 days of issue. Late amounts may incur interest at 1.5% per month or the maximum permitted by law.
• All fees are exclusive of taxes. You are responsible for all applicable VAT, GST, sales, withholding, and similar taxes.

09 Intellectual property

The Services, including all software, models, trained weights, documentation, trademarks, trade dress, and branding, are and remain the exclusive property of NetraInno HyperDrive and its licensors. These Terms do not transfer any ownership rights to you.

Feedback you voluntarily provide about the Services may be used by us without restriction or obligation, provided we do not identify you as the source of the feedback without consent.

10 Prohibited uses

You must not, and must not permit any third party to:

• Reverse engineer, decompile, or attempt to extract the source code, models, or weights, except to the extent expressly permitted by law.
• Use the Services to build a competing product or benchmark the Services without our prior written consent.
• Submit unlawful, infringing, malicious, or deceptive content; bypass rate limits; or attempt to gain unauthorised access to the Services or other customers' data.
• Use the Services to develop autonomous weapons, conduct mass surveillance in violation of human rights, or otherwise cause physical or psychological harm.
• Use AI output to deceive, defame, or mislead, or to replace human judgment in safety-critical decisions without appropriate verification.

11 Disclaimers

Except as expressly stated in a signed agreement, the Services are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising out of course of dealing or usage of trade.

We do not warrant that the Services will be uninterrupted, error-free, or that AI output will be accurate or suitable for any particular purpose.

12 Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data, arising out of or related to these Terms or the Services, even if advised of the possibility of such damages.

Each party's total aggregate liability arising out of or related to these Terms will not exceed the greater of (a) the fees paid or payable by you to us in the 12 months immediately preceding the event giving rise to the claim, or (b) one thousand US dollars.

Nothing in these Terms limits liability for gross negligence, wilful misconduct, fraud, infringement of the other party's intellectual property, or any liability that cannot be limited under applicable law.

13 Indemnification

You will defend, indemnify, and hold NetraInno HyperDrive harmless from any third-party claims, damages, and costs (including reasonable legal fees) arising out of (a) your Customer Content, (b) your breach of these Terms, or (c) your violation of any law or third-party right in connection with your use of the Services.

We will defend you against third-party claims alleging that the Services, as provided by us and used in accordance with these Terms, infringe that third party's intellectual property rights, subject to reasonable cooperation, prompt notice, and our control of the defence.

14 Termination

Either party may terminate these Terms for material breach that is not cured within 30 days of written notice. We may suspend the Services immediately if we reasonably believe your use poses a security, legal, or financial risk to us or our customers.

Upon termination, your right to use the Services ends and you must cease all use. We will make Customer Content available for export for up to 30 days, after which it may be permanently deleted. Sections relating to intellectual property, disclaimers, liability, indemnification, and governing law survive termination.

15 Governing law & disputes

These Terms are governed by the laws of the jurisdiction specified in your order form, or, absent such specification, the laws of England and Wales, without regard to conflicts-of-law principles. The parties submit to the exclusive jurisdiction of the courts located in that jurisdiction for any dispute arising out of or relating to these Terms.

Before filing a formal claim, the parties agree to attempt in good faith to resolve any dispute through escalated discussions between senior representatives for a period of at least 30 days.

16 Changes to these terms

We may update these Terms from time to time. When we make material changes, we will post the updated Terms with a new effective date and, where required, provide reasonable advance notice by email or in-product notification. Your continued use of the Services after an update constitutes acceptance of the updated Terms.